Social Trust, Spaghetti Junctions

Apropos of my class in risk communication, which is starting to wind down, I came across this article ( Atlanta Journal-Constitution article on Atlanta's Metro ) about Atlanta's problem getting their metro system fixed up.

The gist of the story is that everyone in Atlanta knows the city's metro system needs to be updated in a major way, and astoundingly, everyone is willing to pay for it (more or less...about 2/3 said they would put money down). So far so good, right? Even the suburbanites have started asking when they're going to get rail, which goes to show how awful the commute has gotten.

But when the referendum to put $7.2 billion into roads and metro was up for voting this summer, it was turned down.

How?

Because the people of Atlanta, according to the poll described in the AJC story, don't trust their public officials not to screw it up.

The determinants of trust, for corporations and government agencies, are pretty basic.

• 1. Competence, expertise
• Yep, that one's been screwed up by highway construction that didn't finish on time, by decisions to put trains in politically convenient locations, and general inability to fix the existing transport problems.

• 2. Commitment to the public good
• Also damaged, mostly by political scandals and corruption cases

• 3. Concern, care
• Political shenanigans don't help with this one either. Transparency can go a long way here, and probably got damaged during previous roadwork projects where toll roads popped up without warning, that sort of thing.

Atlanta's public officials have apparently managed to strike out on all the major determinants of social trust at the city level, according to the poll. And look, consequences! No money for needed civil engineering!

Hopefully the poll will help them figure out what they have to do to prove they can responsibly handle billions of dollars. It might take a while. Especially with all the traffic.

I like Atlanta, but I have to agree, its transportation system is a mess.